Streamyx (Malaysia) Nationwide Upgrade Maintenance

Schedule Network Maintenance on CBJ5 Data Center

posted Feb 3, 2010, 5:04 AM by Choo Cy   [ updated Feb 3, 2010, 5:06 AM ]

Domain: All domain hosted with websurf2u.my

Date : 7 February 2010
Time : 12.00AM GMT+8 to 2.00AM GMT +8
Expected ETA : 2 Hours

==========================
Maintenance Description:
==========================

There will be downtime occurs during the exercise. For extra precautionary measures, we strongly advise you to do necessary backup on their critical data.

=======================
Maintenance Effect:
=======================

Network on 119.110.99.0/24 and 210.48.157.0/24 will affected.

Best Regards,

Support Team
......................................
Technical Department
WebSurf Studio

WebSurf Studio Scheduled Data Center Migration (Dec 2009 - March 2010)

posted Dec 29, 2009, 2:24 AM by Choo Cy

As part of our continuous commitment to provide a better service and better hosting experience to our valued clients, we would like to hereby announce that there will be a major data center migration and consolidation exercise that will be carried out starting from December 2009 and estimated to end by March 2010.

Where are we migrating to?
-------------------------------------------
We are migrating all our servers from present 4 data centers located across Cyberjaya to Raja Chulan, Kuala Lumpur. We are taking up a 1000 square feet of data center floor space from AIMS data center. The new data center provider which will be hosting the servers after the migration would be AIMS Data Center ( www.aims.com.my ).

Who is AIMS?
----------------------
AIMS is one of the premier data center facilities providers in Malaysia. AIMS has emerged as the most densely populated communications facility in the country. With more than 70% of licensed service providers calling it home, AIMS is a mesh of networks that have catalyzed the industry's liberalization efforts. AIMS operates in strategic locations that are natural focal points for businesses to convene and hook up as well as offering reduced last mile costs. 70% of the active Voice Over IP (VOIP) players in the country are currently using the services from AIMS data center. AIMS is also one of the three sites elected to host the MyIX Exchange (http://www.myix.gov.my/)

Why are we migrating?
------------------------------------
Some of the benefits of co-locating at the AIMS data center are:

1.)Redundant network connectivity from bandwidth providers.
2.)Reduced network downtime by having redundant network connectivity from multiple bandwidth providers.
3.)Reduced servers and equipment outage by having Redundant power supply with One Primary and One redundant final sub-circuits from Separate Power Distribution Units within the data center
4.)Improved connectivity with the Comprehensive Layer 1 presence of all the Domestic Telcos, namely Telekom Malaysia, TIME, Maxis, DIGI, Fibrecomm, Fibrerail, Petrofibre, Pan Eagle and Celcom. 70% of the active Voice Over IP (VOIP) players in the country are currently using the services from AIMS data center.
5.)Improved security with 24x7 multi-level security control access and monitored by a CCTV Surveillance Camera System
6.)Improved protection by having Fire Suppression & Protection system throughout the data center area
7.)Improved safety of data centers by having Water Leakage Detection system which is installed in the data center area.
8.)70% of the active Voice Over IP (VOIP) players in the country are currently using the services from AIMS data center.
9.)Fire Suppression & Protection system throughout the data center area
10.)Water Leakage Detection system which is installed in the data center area
11.)One of the three sites elected to host the MyIX Exchange (http://www.myix.gov.my/)And many more.

More info about AIMS Data Center: http://www.aims.com.my/

This migration exercise will also allow us to provide you with better network accessibility in terms of speed and stability. We will also be able to respond to any unexpected incident in a timely manner as our engineers will be stationed in the same building of the data center for 24x7.

Who will be affected?
---------------------------------
All clients currently hosted under WebSurf2u.my will be affected by this migration exercise.

Servers in following IP ranges will be included as part of this data center migration exercise.

1.)202.75.42.x
2.)202.75.48.x
3.)210.48.145.x
4.)210.48.157.x

When will this happened?
------------------------------------------
The migration and consolidation exercise will be carried out in several small batches in order to ensure a smooth migration. We expect the first batch of migration to be started in December and the last batch of migration to be completed by the end of March 2010.

Separate announcements will be emailed to you with detailed information regarding the actual date of migration.

What will happen during the migration?
--------------------------------------------------------------
1.We will physically unplug the servers from present Cyberjaya Data Centers and transport them to the new data centers located at Kuala Lumpur.
2.A 5-9 hours of downtime is to be expected during the migration exercise.
3.There will be changes of IP addresses to most of your hosting accounts / servers upon the completion the new data center migration.
4.Please be assured that we will keep you informed, before, throughout and after the migration. A separate detailed announcement will be sent to you for the actual date of migration that will affect your hosting services / servers.

Once again, we would like to thank you for your support, your kind understanding and your great patience. Upon completion of this migration and consolidation exercise, we believe that we will be able to provide you with better service which will guarantee a better hosting experience with us.

If you have any concerns or questions about this migration exercise, please feel free to contact us at support@websurf2u.my.

[.my DOMAIN REGISTRY ANNOUNCEMENT] Planned Maintenance

posted Dec 23, 2009, 10:45 PM by Choo Cy

Dear Valued Customers,

Message from .my DOMAIN REGISTRY
____________________________________

Please be informed that .my DOMAIN REGISTRY will be conducting planned maintenance works as below:

Date :  25 Novenber 2009 (Friday)
Time :  12:00 AM to 06:00 AM

Please note that the .my DOMAIN REGISTRY website and Whois service will be not available during the maintenance time. However
, please note that all domain names registered with .my DOMAIN REGISTRY will not be affected by this maintenance work.

Please do not hesitate to e-mail domreg@domainregistry.my or call us at 03-8991 7272 if you have any query at all.

We thank you for your continued support of our services.


Yours sincerely,
.my DOMAIN REGISTRY
______________________________________________________

For more information , please refer to http://domainregistry.my/news.php

Thank you.

Best Regards,
WebSurf Studio
Support Team

TMnet Data Center CBJ5 Power and Network Maintenance

posted Oct 1, 2009, 8:13 AM by Choo Cy

Dear Customer,

Please be informed that there will be a scheduled power maintenance and upgrade activities in CBJ5 Data Centre.

This will commence on:
First Power Source Feed Maintenance
Date : 3rd October 2009
Starting Time : 1:00 am till 7.00am

Our server will be shutdown accordingly to switch to another power source feed to resume its functionality starting on 8pm at 2nd October 2009.
Estimated Power Downtime Duration of the Server : 5 - 10 minutes

Second Power Source Feed
Date : 10th October 2009
Starting Time : 12:00 am till 8:00 pm


Our server will be shutdown accordingly to switch to another power source feed to resume its functionality starting on 7pm at 9th October 2009
Estimated Power Downtime Duration of Each Server : 5 - 10 minutes

The purpose of this maintenance is for CSF to carry out preventive maintenance on our data centre electrical system which is required by the Electricity Supply Act 1990.

In view of the power maintenance that will be performed on the 3rd October and 10 October 2009 by CSF, CBJ5 Data Centre has decided to take  advantage of this power maintenance to perform our network maintenance during the first power maintenance.

Thus, please be informed that there will be a scheduled network maintenance and upgrade activities in CBJ5 Data Centre. This will commence on :

Date : 3rd October 2009
Time : 1:00 am - 3:00 am
Estimated _Network_ Downtime Duration : 2 hours

Date : 3rd October 2009 (Same day)
Time : 6:45 am - 7:00 am
Estimated _Network_ Downtime Duration : 15 minutes

We strongly advise customers to do the necessary backup of their critical data.


We apologize in advance for any inconvenience caused.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Websurf Studio

[.my DOMAIN REGISTRY Announcement] .my DOMAIN REGISTRY Planned Maintenance

posted Jul 24, 2009, 2:51 AM by Choo Cy

Dear Valued Customers,

Message from .my DOMAIN REGISTRY
____________________________________

Please be informed that .my DOMAIN REGISTRY will be conducting planned maintenance works as below:

Date  :  25 July 2009 (Saturday)
Time :  12:30 AM to 12:30 PM

Please note that the .my DOMAIN REGISTRY website and Whois service will be not available during the maintenance time.
However, please note that all domain names registered with .my DOMAIN REGISTRY will not be affected by this maintenance work.

Please do not hesitate to e-mail domreg@domainregistry.my or call us at 03-8991 7272 if you have any query at all.

We thank you for your continued support of our services


*Note : This is a computer generated e-mail. Please do not reply to this e-mail address.

Yours sincerely,
.my DOMAIN REGISTRY
______________________________________________________

For more information , please refer to http://domainregistry.my/news.php

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Websurf Studio

Scheduled Network Maintenance @ CBJ5 Data Center ( Malaysia )

posted Jul 13, 2009, 4:31 PM by Choo Cy

Date : 1st Aug 2009
Time : 12:00am - 2:00am GMT+8 (2 hours)

Maintenance Details
----------------------
CBJ5 data center will have network maintenance at the date/time as mentioned above. There will be no network connection to servers during the maintenance windows. Users will be experiencing inaccessbility or timeout for websites, emails, databases and FTPs.

Servers hosted within below IP ranges will be affected by this schedule maintenance:

119.110.99.1-119.110.99.254
210.48.157.1-210.48.157.254


Thank you.

Best Regards,

Support Team
......................................
Technical Department
Websurf Studio

Latest Stremyx Announcements

posted Jul 8, 2009, 8:49 AM by Choo Cy   [ updated Jul 8, 2009, 8:52 AM ]

Dear Valued Customers,

For latest announcements on Streamyx, please refer to http://www.streamyx.com.my/whats_new/whats_new.php?id=announcement

UPGRADING OF TM CORE NETWORK

posted Jun 19, 2009, 9:16 AM by Choo Cy

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to inform its customers that it is migrating its existing core network to the latest network technology to facilitate the ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a large ecosystem of applications.

The infrastructure migration will take place in two stages on the following dates and time-periods:

  1. Friday, 12 June 2009, 11 pm till Saturday, 13 June 2009, 6 am
  2. Friday, 19 June 2009, 11 pm till Saturday, 20 June 2009, 6 am

Therefore, all our Internet and Voice over Internet Protocol (VoIP) such as iTalk and Home Prepaid customers nationwide may experience a disruption of service during the stipulated period. We would like to assure our customers that the services would resume to normal after this period.

TM apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are upgrading our network to enable us to provide you with the best in the next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

Thank you for your patience in allowing us to improve our services.

For more information , please refer to http://www.streamyx.com.my/whats_new/whats_new.php?id=article_20090610

Streamyx (Malaysia) Nationwide Upgrade Maintenance

posted Jun 14, 2009, 2:49 PM by Choo Cy


Date : 12th June 2009
Time : 11pm - 6am ( 13th June 2009 ) GMT+8
Estimated Network Interruption Duration : 7 hours

Details:
-------

Telekom Malaysia Berhad (TM) will be performing a network upgrading exercise from 11.00 pm, Friday, 12th June 2009 until 6.00 am, Saturday, 13th June 2009.

During the upgrade, customer who with Streamyx ISP may be encountering interruption (slow in connecting) to the servers hosted in US site data center

The following IP ranges will be involved for the upgrade.

72.18.130.xx
72.18.131.xx
72.18.132.xx
65.254.48.99

For more information , please refer to http://www.streamyx.com.my/whats_new/whats_new.php?id=article_20090605

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