posted Jun 19, 2009, 9:00 AM by Choo Cy

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to inform its customers that it is migrating its existing core network to the latest network technology to facilitate the ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a large ecosystem of applications.

The infrastructure migration will take place in two stages on the following dates and time-periods:

  1. Friday, 12 June 2009, 11 pm till Saturday, 13 June 2009, 6 am
  2. Friday, 19 June 2009, 11 pm till Saturday, 20 June 2009, 6 am

Therefore, all our Internet and Voice over Internet Protocol (VoIP) such as iTalk and Home Prepaid customers nationwide may experience a disruption of service during the stipulated period. We would like to assure our customers that the services would resume to normal after this period.

TM apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are upgrading our network to enable us to provide you with the best in the next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

Thank you for your patience in allowing us to improve our services.

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